Policy & Provisions
These are the terms of our craft. No fine print hidden in the fog — just straightforward expectations and protections, for you and your familiar alike.
Shipping
We currently ship to all U.S. addresses — free of charge. Orders are typically dispatched within 2–3 business days. Founder’s Batches and limited runs may take longer depending on production schedule. Tracking information will be emailed once the parcel is handed to our carrier.
Returns & Refunds
If you’re unsatisfied or something arrives damaged, contact us within 7 days of delivery. We accept returns on sealed, unused items within 30 days. Opened sprays and used toys are not eligible unless there’s a verified issue. Once we receive your return, refunds are processed back to your original payment method within 5–10 business days.
Exchange Policy
Wrong item? We’ll swap it. Just email us at support@whiskerstill.com and include your order number, description of the issue, and a photo (if applicable).
Safety & Use
- Catnip products are for feline use only. Not intended for human or canine consumption.
- Store oils, sprays, and herbs in a cool, dark location away from sunlight and heat.
- Test small amounts before widespread use. Not all cats react to catnip.
- Always supervise your cat with toys. Discard if damaged or compromised.
- Keep out of reach of children.
Micro-Lot Disclosure
Each batch is unique. Because of this, slight variation in scent, color, or viscosity is expected — it’s the nature of small-batch botanical alchemy. We do not use artificial stabilizers, colorants, or preservatives.
Disclaimer of Effects
Results may vary from cat to cat. Some become euphoric, others calm, others indifferent. This is not medicine. It’s an herbal offering. We make no medical claims or guarantees regarding behavior, effectiveness, or safety outcomes.
Contact
If you have questions, concerns, or need to initiate a return, reach out to us: